Online Payment FAQ

Online Payment Frequently Asked Questions
What information do I need to log in? 
You need your account number and the name on the utility account exactly as it appears on your bill. You will not need to create a username or password.
What payment methods are available online?
Online payment can only be made via credit card (MasterCard, Visa, and Discover). Electronic checks are not supported.
Is my credit card information secure?
Yes. All credit card information is managed by BridgePay Network Solutions, a PCI compliant company. The City of Lake City does not hold any credit card information. 


How do I enable third-party cookies in my web browser?

Internet Explorer
Go to ‘Internet Options’ (click the gear icon in the toolbar, or go to the Tools menu in IE).
Click the Privacy tab, then click ‘Advanced’.
Check the ‘Override automatic cookie handling’ checkbox, if it is not already.
In the right-hand column, make sure that Third-party cookies is set to Accept. 

Go to ‘Preferences’ (click the gear icon in the top right corner).
In the preference window select the ‘Privacy’ option and under ‘Block cookies’ select ‘Never’.

Click on the Chrome menu on the browser toolbar
Select ‘Settings’
Click ‘Show advanced settings’
In the “Privacy” section, click the ‘Content settings’ button
In the “Cookies” section, make sure “Block third-party cookies and site data” is unchecked

Click the menu button and choose ‘Options’
Select the “Privacy” tab
Select ‘Use custom settings for history’ in the “Firefox will” option
Set the “Accept third-party cookies” to ‘Always’

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